Terms & Conditions

These terms and conditions do not affect your statutory rights

Business name: The canvas printing company is a trading name of 1hourprinting.co.uk

Business address: 2, 42 Poole hill, Bournemouth, Dorset, BH25ps.
Please note that this address is used as a production site and not a retail shop. Please visit us at one of our shops on the contacts page if you need to see us face to face.

Only persons aged eighteen years or over may agree to these terms and use the website or the services offered through the website.

We may modify these terms at anytime. We will post the modified terms on the website. The modified terms will come into effect as soon as they are posted on the website and use of website (or any services provided through the web site) after that point will be subject to the modified terms.


The canvas printing company does not offer credit terms and all prints must be paid for when ordered. We currently accept payment through our payment provider Sage Pay- this allows you to pay with the usual range of credit/debit cards. You can also send us a check made payable to ‘face2face’- please note though that the cheque will have to clear before we start work on your canvas which usually will add 3-4 days to our estimated delivery date.

Cancelling an order

Once we have printed your canvas we cannot cancel an order. We normally start canvas printing 2-3 hours after an order is placed.


Delivery costs will vary depending on the final size and destination of the artwork. This cost will be made clear at the point of ordering. Delivery will be provided for by specialist couriers and they will require for someone to be present to sign and collect the artwork. It is the sole responsibility of the customer to ensure that someone is available to take delivery and the canvas printing company cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met. You shall be deemed to have accepted the goods after receiving delivery. It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery.


We will not accept returns without prior agreement and will only accept returns due to damaged canvases logged at receipt and informed to the couriers. On receipt of the returned item we will print a new canvas and have that delivered to the same address. 

Colour matching for deliveries:

Whilst we try our very best to colour match every photo we cannot be held responsible for exact colour matching requirements. Colours may appear differently on you computer screen than ours (due to contrast, hue settings on your monitor) and we will not accept returns for colour related issues. If exact colour matching is important then we suggest visiting one of our shops in person to proof colours before we go to print. 

Image cropping and gallery wrapping:

To fit your photo onto the specified canvas size we will often have to crop the original photo. We will do this with the utmost sensitivity to retain the original feel of the image but we will not be held responsible for cropping out any part of the image. If there are specific parts of the photo that you would like to keep on the front of the canvas you should let us know in advance.

Gallery wrapping is also a popular choice but to “wrap” the image the photo must be enlarged to cover the edges of the canvas. Our canvases have a depth of approx 20mm we therefore have to enlarge your images by 4 inches in length and width to cover these edges. Sometimes this will lead to an important part of the photo ending up on the side of the canvas (for example part of a face, an eye, or a large part of a head). In these circumstances we reserve the right to not gallery wrap you image but will print the photo on the front of the canvas only. If you have ordered multiple canvases we will print all in the same style for consistency. This retains the best overall feel from you photos.


Our free online proof service is to be used to show how your image will appear cropped to the requested size. It is also used to show how any requested effect will look. It is also used to show that areas of the image will be wrapped. The proofs cannot be used for colour comparison, due to the nature that web pages display colours, as well as colours may appear differently on your computer screen that ours (due to contrast, hue settings on your monitor) and we will not accept returns for colour related issues.


It is the sole responsibility of the customer to ensure that any image that they present for transformation into a canvas print is copyright free or that the copyright is owned by the customer themselves. We will take no responsibility for any breach of copyright caused through printing an image supplied by a customer. 

Privacy Policy:

Whilst we will need to take certain personal details such as contact and delivery information we will never pass this information over to any 3rd party (except for the needs of product delivery). All personal information will be kept in a secure environment and not be accessible via the internet. We may also contact you to let you know of any new offers we may be running. Again please do just let us know if you would not like to be on any mailing list and you will be removed.

What you cannot do:

You are not allowed to copy ( whether by printing off onto paper, storing on disk or in any other way), distribute(including distributing copies), alter or tamper with in any way otherwise use any material contained in the web site.

You are not allowed to upload, email to us or order prints of any images or other material which contains:

Pornographic or obscene material;
Racist material;
Material that is likely to incite hatred against any person or group;
Blasphemous material;
Defamatory or otherwise actionable material;
Images of any criminal act;
Material the use or inclusion of which infringes any copyright, trademark or other intellectual property right of any third party; material that breaches any applicable laws of legislation.

Law and jurisdiction

These terms (and the provision of goods and services by us) are governed by and to be interpreted n accordance with English law. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.


We take the privacy of all our users and customers very seriously.

When you input information, or request services from us, we have strict security procedures covering the storage and disclosure of your information (although we do no warrant that this is the case) in order to prevent unauthorized access to comply with the UK Data Protection Act of 1998. This means that sometimes we may ask for proof of indentify before we disclose personal information to you.

This privacy statement sets out how we will treat your personal information and forms part of the Terms and Conditions of this site. We may occasionally modify this privacy statement. We will notify you by drawing your attention to the changes on our homepage.

The information that we hold about you may be used by us to contact you (either in writing, by post, by fax or by email) about changes to our website, our products and services. If you don not wish us to use your information in this way please email us at HYPERLINK "mailto:sales@thecanvasprintingcompany.com" sales@thecanvasprintingcompany.com.

We may use information collected about you to help us (a) develop the design and layout of our website to ensure that it is as useful and enjoyable as possible and (b) to inform you of goods, services and special offers that may be of interest to you.

No mailing list either by post or email is operated in the interests of not annoying people. This does mean you may like to revisit our site regularly as there will not be reminders or alerts to special offers or new product developments.

We may also provide aggregate statistics about our services, competitions, clients, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.

You agree that you do not object to us, our associated companies or such third parties contacting you for any of the above purposes whether by email, fax, telephone or in writing, and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the telecommunications (data protection and privacy) regulations 1999.

If you are under 18 years old, you must give us the email address of your parent or guardian. We will contact them to tell them that you are giving us personal data and to obtain any necessary consents from them.

To comply with applicable laws and lawful government requests, we reserve the right to access and disclose individually identifiable information to operate our systems properly or to protect our users or ourselves. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of our website, and that use is deemed by us inconsistent with the terms and conditions.

In the unlikely event that our website and the customers data relating to it are sold to a third party, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected.

We reserve the right to pass on your personal information to any law enforcement agencies requesting it in connection with the commission of any offense, once we are reasonably satisfied as to the circumstances surrounding the request. 



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